Questions & Resources

Home care is non-medical help provided in your home to maximize your independence, including help with personal care and activities of daily living. We help people of all ages who are recovering at home after an illness or hospital stay, and help older adults manage daily life. Our services are flexible and fit your needs.

We serve the New Haven County area, including Ansonia, Beacon Falls, Bethany, Branford, Bridgeport, Cheshire, Derby, East Haven, Guilford, Hamden, Madison, Meriden, Middlebury, Milford, Naugatuck, New Haven, North Branford, North Haven, Orange, Oxford, Prospect, Seymour, Shelton, Southbury, Stratford, Wallingford, Waterbury, West Haven, Wolcott and Woodbridge.

We provide non-medical in-home care: Companion, Homemaker, Personal Care, Caregiver Respite, Live-In and Specialty Care.

Every family is different. We talk with you about your needs and create a care plan that works for you. Care can be from a 3-hour minimum up to 24 hours a day, for days or weeks, or live-in. Home care is often less expensive than assisted living or a nursing home, and our fees are competitive. We accept checks, credit and debit cards, and cash. Please call us and we'll discuss costs for your situation.

No. The initial interview and in-home assessment are free, with no obligation. Plan to spend a little time with us so we can understand your needs and explain how we'll help.

Our office is open Monday–Friday, 9am–5pm, and we're on call 24 hours a day, 7 days a week. Whether you need regular weekly visits or just a little help now and then, we can help.

Seniors, people with disabilities, people recovering from illness or surgery, the housebound, those with chronic or terminal illness, family caregivers, accident victims, and anyone who needs help with life skills, transportation, errands or social outings. We serve everyone regardless of race, ethnicity, sex, religion, national origin, disability, sexual orientation, gender, ancestry, marital status or other protected status.

Anyone who needs some help with daily activities — for example, if shopping, cooking or bathing has become hard. Families benefit too: home care gives them a break and the reassurance that their loved one is well cared for, even when they can't be there.

No. We believe independence means being in control of your own decisions. Many of our clients just need a little help to keep living safely at home, and you stay in charge of your care and your day.

Yes. All VNS caregivers are insured, bonded, trained and verified. Each one is thoroughly screened, including:

• Criminal background check with fingerprinting
• Social Security check
• Personal and work references
• Health check: drug screening, physical and immunizations
• Proof of address, I-9 verification and E-Verify
• Interview, skills assessment and reading & writing tests

Every candidate must pass all of the above and complete our training program.

• Call, fax, or send us a message. A friendly team member will get back to you.
• We visit your home for a free, no-obligation assessment.
• Once you're happy with the plan, we set up your care and introduce you to your caregiver.

Our guiding principle: "We will not refer a caregiver into your home that we would not welcome into our own home." Good caregivers are drawn to organizations built on trust, compassion and stability.

Just let us know. We'll quickly send another caregiver at no additional cost.